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Contact

Use the contact form or hit the email icon and
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Do you need help with something?

Please read our SHIPPING FAQS before contacting us, chances are we’ve answered your question there.

If you’d like to return something you can find our REFUND POLICY.

If you still need our assistance please contact us using emails listed or the contact form below.

GENERAL INFORMATION 

Email: awwpitties@gmail.com : info@yourpuppystore.com

ORDER & PAYMENT PROBLEMS

Email: support@yourpuppystore.com

Do you need help with something?

Please read our SHIPPING FAQS before contacting us, chances are we’ve answered your question there.

If you’d like to return something you can find our

REFUND POLICY.

If you still need our assistance please contact us using emails listed or the contact form below.

GENERAL INFORMATION 

Email: awwpitties@gmail.com : info@yourpuppystore.com

ORDER & PAYMENT PROBLEMS

Email: support@yourpuppystore.com

Purchases & general contact inquiries

*How to use contact form: Please complete all the required fields and choose the request category for your question and then click the send button. This standard of responding to your questions “in less than one business day“. Thank you.

    Our top FAQ's

    What is the returns policy?

    Due to current restrictions, we have extended our return policy from 14 days to 28 days from your delivery date.

    Items must be returned in the original packaging, with the tags still attached. We’re unable to accept returns for any product where the cellophane packaging has been removed, or seal has been removed. All of our face coverings are non-returnable.

    Where is my order?

    When your order’s ready to leave our warehouse we’ll email to let you know. Then you can track your order for regular updates.

    Only just ordered? You can check your order status in My Account .

    Don’t forget that our couriers work ‘til 9pm (10pm for Evening Delivery) so your order could arrive in the evening. If you’re not in when the courier tries to deliver don’t panic! They’ll leave a calling card with further instructions.

    When will I get my refund?

    We will issue your refund for returned items ASAP. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.

    Worldwide Shipping

    Worldwide Shipping

    Free Returns

    Free Returns

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    Secured Payments

    Customer Service

    Customer Service